Achieving effective board performance
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Judy Delaforce - Client Comments

“Judy Delaforce of FSTP Global carried out a Board Effectiveness review for our holding company and two subsidiary boards, plus the related board committees. This is the first such external review we have undertaken and we were very pleased with the way the review was carried out and the clear and detailed action plan that was recommended as a result of the review. Judy is a very experienced professional with a particular strength with regulated entities, which was of particular relevance with our two subsidiaries. She approached the review in a collaborative and pragmatic way showing great sensitivity in dealing with any challenges on the way. Personally, I found her very easy to work with and, importantly, she set out clear deliverables and deadlines and always stuck to them. I would not hesitate to recommend Judy or her firm to other companies.”
Babloo Ramamurthy, Independent Chairman of the B&CE Group

"Judy Delaforce conducted a full external effectiveness review for the Board of the Pension Protection Fund. Her work was intelligent, thorough, insightful and useful.

Judy brought a different perspective to the Board evaluation than I have previously experienced with other external providers. Not only did she provide a full analysis of the Board and its processes, but also useful insights into behaviours and attitudes enabling us to further develop our effectiveness.

I am pleased to recommend her evaluations of Boards of Directors to all Chairmen or Chief Executives who would like to enable their Boards to become even more effective.”
Lady Judge CBE, Chairman, Pension Protection Fund.

“The Financial Ombudsman Service commissions an outside review of its Board’s effectiveness every three years. For 2014 we selected Judy Delaforce of BP&E Global, through a competitive tender process. Judy proved an excellent choice.

Judy combined rigour and thoroughness with informality, valuably getting members of the Board and the Executive to relax both in meetings which she observed and in one-to-one interviews. She also established a positive relationship with the Chairman and Chief Executive of the Financial Conduct Authority, who oversee our Service and took an interest in the review; this was particularly helpful in concentrating their minds on key issues of concern to them. She handled potentially sensitive issues with tact and diplomacy, satisfying the regulator that they had been fully covered, but without inviting inappropriate intrusiveness.

The recommendations which Judy put to our Board, almost all of which we accepted, reflected her commonsense and empirical approach, drawing directly on her observation of the Board and its committees an on the comments made to her in informal meetings, as well as on her wide experience of other organisations. She got the feel of the Service well, and there is no doubt in my mind that her recommendations will enable us to function more efficiently and effectively in the future. I would have no hesitation in recommending her to a Board considering a similar review to ours.”
Sir Nicholas Montagu, KCB, Chairman of the Board, Financial Ombudsman Service

“Judy, following our board evaluation we have made quite some progress with the recommendations given by you! Above all in the field of diversity, we now have a lady Board member. Excellent background in non-financial risk and exactly what we needed.
Now we are looking into where to take the diversity next and what objectives we should go for given our industry and group structure. Many thanks for all your help so far, your patience and professionalism proved to be a great asset.” Company Secretary, FTSE 250 Mining Company

“I really appreciate your efforts Judy. You were incredibly attentive, flexible, and helpful. You stayed on top until the very end, and ensured we met all deadlines. I certainly would be very willing to work with you again.”
Ann-Michelle Burton, Qatar Financial Centre Regulatory Authority

“Judy Delaforce carried out an external review of the effectiveness of the ICAEW’s Audit Committee in December 2011. This was the first externally facilitated review of the Committee. The work involved a thorough examination of the workings of the committee and interviews with the key stakeholders and members. This was a substantial piece of work.

Judy managed to complete the work within the very tight timetable set and delivered the conclusions in a prompt and timely manner to fit in with our reporting timetable. There is no doubt that this involved a considerable amount of effort by Judy in a very short period of time. Without exception we found Judy to be a thoroughly engaging individual with a keen eye for detail. She managed to identify several areas where we were already performing well whilst setting out a comprehensive range of recommendations as to how we could improve. Her final report was accepted without demur by the Committee and we have implemented her helpful recommendations in full. All in all she did an excellent job which was delivered on time, within budget, and which added considerable value to the workings of the Committee and the ICAEW. I would strongly recommend her work.”
Ian Cherry, Audit Committee Chairman, Institute of Chartered Accountants in England and Wales

“I have never met anyone with such a keen sense of exactly what needs to be done. Judy is unique.”
Gerry Wade, MD, Probus BNW (consultants to IMRO)

"Judy Delaforce has just carried out our first externally facilitated full evaluation. I would like to see an evaluation done every 6 months and focus more and more on real issues that will drive better corporate governance. The questioning was very extensive and I have a very clear picture of what is emerging for us to do as a Board."
Non-exec Chairman, insurance industry 

“Judy possesses a rare and varied skill set that has allowed us to make use of her extensive experience of the financial services industry and regulation. What has been particularly special about Judy’s input is that she is able to take the business forward from this point by coaching us effectively. We have continued to use Judy as her help and advice have been invaluable. We recommend her without reservation for any financial services business that wants someone who truly understands the industry, the regulators, and people”
Mathew Edmett, FD, Jarvis Investment Management PLC

"Judy Delaforce helped me enormously in improving my communication skills. I was particularly impressed by the range of practical techniques she provided in this respect. After six two hour coaching sessions spread over six months (and lots of homework in between!) Judy helped me achieve the persuasion and confidence levels I was looking for. Anyone looking for similar coaching, especially in financial services, should engage Judy immediately."
Charles Henderson, Invesco Perpetual 

“What had seemed an insurmountable problem for my first AGM suddenly became an incredible asset through Judy’s skilled and elegant coaching. I’m now trying to think of any other problems I might possibly have just so I can have the benefit of more coaching for myself and my Board!”
MD of UK Insurance PLC

“My highly productive session with Judy provided the clarity for me to define the path for the development of my new business goal and the areas I need to focus on, even though it was feeling that Judy recognised my potential and gave me her full support and was passionate about wanting me achieve my goal that made the real difference. This is what really inspired me, just like any coach really believing in their star player to get out there and Win! And that for me is what makes Judy a truly exceptional coach. Thank you Judy, Success is no longer a dream, but a destination”. Earl Talbot, Director, telecommunications PLC

“Judy has a sensitivity of touch and truly intuitive feel for what the underlying issues are. There are usually many and she peels away the layers to get to the heart of the matter, especially when working with her face to face – there is nowhere to hide!”
Sue Ashby, former Chairman, Softbox plc

“Judy combines a superb creative brain with the rare ability to implement projects effectively. Her organisational skills are exceptional and she can take a major project goal, break it down into realistic action steps and carry those out to time and budget. Judy is very much a deliverer and makes change happen in organisations.” CEO

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